Terms and Conditions


www.portlypaperie.com (the "Website") is owned by and/or operated by or on behalf of Portly Paperie Sdn. Bhd ("Portly Paperie/we/us"). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website or through any Applications (as defined below), you can contact us at:

Portly Paperie Sdn Bhd
No. 3 Jalan 49,
Selayang Baru

Contact Us

Registered in Malaysia
Registered No: 1203251-D

These terms and conditions were last revised on 13 November 2016.


These terms and conditions and any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together the "Terms") apply to your use of and access to the Website and any other website or application permitting you to place an order with Portly Paperie for any products and services (such websites and applications being the “Applications” for the purpose of these Terms) including all orders submitted by you for any products or services made available by us for purchase over the Website and/or Applications. As the context requires, references to “Website” in these Terms shall also include Applications as applicable. By accessing this Website and/or the Applications you agree to these Terms and we therefore advise you to read these Terms carefully and to save or print a copy of these Terms and Conditions for future reference. If you do not agree to these Terms, you must cease using and accessing this Website and all Applications immediately. The Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website or the relevant Application. Please note that all options available on our Website may not be available on any Application or the Website accessed using a mobile device.

2. Permitted Use; No Distribution. Except for the limited right to use the Website and view the Content, you may not download, copy, sell, print, rent, lease, issue, distribute, transmit, broadcast, modify, perform, display, transfer, upload, post, create derivative works of, exploit, sublicense, reverse-engineer, or otherwise use the Site or Content without express written permission from us. You may only use the Site for personal, non-commercial purposes. All products and content produced by Portly Paperie is for personal, non-commercial use and may not be reproduced in any form unless otherwise expressly permitted by us. No right, title or interest in or to any trademark, service mark, logo or trade name of Portly Paperie or its licensors is granted under these Terms. You may not remove any proprietary notices on the Website or Content, or attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or security system used as part of the Website or Content. You further agree not to interfere with the proper functioning of the Site and not to use the Content in a way that suggests you are a representative of Portly Paperie. Any scraping, automated access, or other unauthorized access to and storage of Content is prohibited. You may not use the Site or Content for any illegal purpose. Use of the Content for any purpose other than what is described in this Section is prohibited.

You agree that the information you provide when you register on the Website is not misleading, and is true and accurate in all respects and you will notify our customer service team of any changes to that information.

We may change, withdraw, or suspend access to the Website (in whole or part and permanently or temporarily) with or without notice and without liability to you.

The Website may include links to other websites or resources. Portly Paperie has no control over the content of Linked Websites and you agree that, should you access a Linked Website using a link from the Website, Portly Paperie is not responsible for the availability of the Linked Websites, and is not liable in any way for the content of Linked Websites, including (without limitation) any goods or services available from such Linked Websites, other advertising or content on such Linked Websites or the use that such Linked Websites make of your personal information.

We may deny you access to the Website at any time in its sole discretion. Examples of when we may so deny you access include but is not limited to where we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

Portly Paperie will not be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user of the Website and you hereby agree to be responsible to Portly Paperie for and indemnify Portly Paperie and keep Portly Paperie indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by Portly Paperie as a result of any claim in respect of your use of the Website. We have the right to remove any material or posting you make on the Website in our sole discretion.


You agree that your order is an offer to purchase the products listed in your order from us on the Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order in our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order are as follows:

(a) If products are shown on the Website but are not available or are incorrectly priced or otherwise incorrectly described;
(b) If we are unable to obtain authorisation of your payment;
(c) If shipping restrictions may apply to a Product ; or
(d) If the delivery address you give is the address of an entity or individual providing freight forwarding services.

After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of any delivery services you have ordered from Portly Paperie. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order.

When placing an order for the first time, you may be offered the option to register with us and will be required to complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the Website. Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of the Secure Access or if the Secure Access becomes available to an unauthorised party. We may suspend your access to the Website without liability to you, if in our reasonable opinion, such action is necessary for safeguarding the Website.

In the event prolonged inactivity causes your connection to the Website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket and on your wishlist are not reserved and may be purchased by other customers.

Variations in both the manufacturing processes and the display properties of the computer hardware you use to view the Website may mean that the colours, measurements,and designs of the Products displayed on the Website and the Products delivered to you may differ in appearance.

All prices of Products on the Website are the price for the Products only. They do not include any VAT or other sales tax payable. Prices do not include delivery, unless stated otherwise. Portly Paperie may change pricing at any time and in its sole discretion. The amount of any sales, use, or other taxes however designated, levied or based on such prices shall be added to the prices shown. Promotions and/or discounts may be offered from time to time on the Site and may be subject to additional terms, limitations, and restrictions. In order to take advantage of such promotions and/or discounts, you agree to comply with any terms, conditions, limitations, or rules presented to you as a condition of participation in any such promotional offer. Portly Paperie reserves the right to change or discontinue any product or service at any time and without notice. Portly Paperie further reserves the right, in its sole discretion, to cancel any order, limit any purchase, or refuse to fulfill an order for any or no reason. If your order will be cancelled, limited, or delayed, we will contact you.

We will not be obliged to supply Products at an incorrect price. If we have taken an advance payment in circumstances where pricing information is incorrect, we shall endeavour to refund the payment taken as soon as possible if the product has not been shipped.

Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

The total cost of your order will be the purchase price for the Products and any additional services you order, including for example, monogramming (which you pay to us) plus any delivery charges .Find out more about Shipping.

You may make payment using any of the following payment methods:

International Buyer: Via Paypal
Malaysian Buyer: Via Paypal or Manual Bank Transfers

Our account details are as follow.
Name : Portly Paperie Sdn. Bhd.
Bank : Maybank
Account No. : 512905534797
Email: portlypaperie@gmail.com

If you make a payment using PayPal, you will be connected to the PayPal website during checkout. PayPal is a third party and Portly Paperie is not responsible for the terms of use, privacy practices, or the content of any external site. You should review PayPal’s terms of use and privacy policy prior to submitting your payment information. For more information about our use of third party service providers, please review our Privacy Policy.

Please note that we accept payment in the payment currency in USD for international buyer and MYR for Malaysian buyer.

Products will be delivered by third party postal service. Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Please note that there are restrictions on the locations to which the third party postal service delivers products purchased from the Website.

When you have selected your preferred delivery method from those offered for your selected shipping destination and provided your order has been accepted by us, and the shipping will be handled by the third party postal service. There may be restrictions or exclusions in respect of specific addresses in countries to which we ship. These may change from time to time. We shall endeavour to notify you of such restrictions but this may not be possible until we have received your order. Estimated delivery times will be calculated from the date on which the order is processed, unless otherwise specified.

Once a Product has been collected by third party postal service on your behalf, all risk of damage to, or loss of, the Product shall pass to you. We will try our best to assist you in resolving the matter due to damages in transit.

You shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.

Should you wish to exchange any Products, you may only do so in accordance with our Exchange Policy.

Returned Product will not be compensated with a refund, rather it will be exchanged with another Product. You will need to return the Product at your own cost (if you have already received the Product), unless otherwise specified. Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, Portly Paperie shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.

Please note that you will not be entitled to return or exchange personalised or monogrammed Products.



All content available on the Website (the "Content"), is either owned or licensed by Portly Paperie, and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.

The "Portly Paperie" trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on our Products, Website, accessories or packaging, whether registered or not (the "Trade Marks"), are and remain the exclusive property of Portly Paperie and are protected by applicable trade mark laws and treaties around the world. All such rights are reserved.

All other intellectual property rights (including, without limitation, registered or unregistered trade marks, logos, designs, copyrights, patents, know how or trade secrets) in or related to the Website, the products depicted and/or available on the Website including packaging or ancillary items connected to such products, your order or the Website (the "Intellectual Property Rights") are and shall remain the exclusive property of Portly Paperie and such Intellectual Property Rights are protected by applicable intellectual property laws and treaties around the world. All such rights are reserved.

By placing an order you agree and understand that we may collect, use, store and process your personal data. Portly Paperie fully respects the privacy of individuals who access and use the Website.

Portly Paperie will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.

When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Nothing in these Terms limits or excludes our liability for (i) death or personal injury caused by negligence, (ii) for fraud or fraudulent misrepresentation, or (iii) any other liability which cannot be limited or excluded by applicable law.

Subject to Clause 6.1 above, we will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these Terms for any:
(a) economic losses (including, without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings); or
(b) loss of goodwill or reputation; or
(c) special, indirect or consequential losses or damage of any kind suffered or incurred by you arising out of or in connection with these Terms.

We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the Products in question from us.